The Tao of Technical Support

edited February 2012 in CRN Community
My friend Larry Stouder, now a CompSci professor at St. John's University in New York City, worked for many years as an IT Director for a large multinational corporation. Over those years, he observed the changing nature of providing technical support. Here is his report.


  • Our Tech Support provides excellent and quality technical support to the telecom operators globally. We have over 8+ years of experience of working closely with customers of Mobile Data Services. We understand customer psychology deeply as they try to use any service or product and usually interact with a Customer Support Executive.
    Outsource Technical Support Services
Sign In or Register to comment.
Forums HomeGo To CRN

Welcome to the new CRN Forums. Feel free to sign up or, if you are already a subscriber, log in. Please refrain from posting any press releases, marketing material or content not related to the IT channel. Keep the discussions civil, intelligent and informative.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!